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I hate you "VIP" Movie Theatre
Category: Movies, TV, Celebrities
Dear Stupid People in Charge,
My dander is up. My claws are out and if you aren't careful I'll use them on the pleather "lounge" chairs in your so say "VIP" theatre.
I know you might be wondering why I'm a little peeved. "What is wrong? We offer our valued customers, who pay through the nose for VIP treatment, stellar service!", you ask yourself.
Well, sorry to burst your bubble there darling, but your service ain't no frikken bed of roses.
Let me set the scene.
My Better Half (I'll call him that because I'm the one who lost my cool and nearly threw a temper tantrum) and I ATTEMPTED to see Batman a few weeks ago.
You see, all VIP membership services had been suspended due to the correctly anticipated high interest in the movie. That basically meant that the VIP Theatre would not be pre-selling tickets before the day of the show.
Got that? NOT be pre-selling tickets before the day of the show. NOT.
So, I merrily skipped my way to the VIP Theatre on my way home from work on the desired viewing day, happy in the knowledge that I would be able to have my pick of seats; see, you open at 4 and I was there by 4:45pm.
I stood at your ticket counter and your gracious empolyee helped my choose great seats. I paid for my chosen seats and hummed my way home full of thoughts of sugar plums and batman scences dancing through my head.
We arrived early for the show to beat the long line sure to be at the refreshment counter.... when the grim faces of our fellow movie goers unsettled my tummy. I asked my Better Half to check no one was in out seats while I stood in the line.
An aside.... on a busy night why, for the love of the flying spaghetti monster, was there only one cash register open? Hmmm?
Better Half soon returned with the news that our seats were occupied. We approached the usher to rectify this unfortunate situation and have the interlopers booted, only to be informed that the theatre was over booker and our seats belonged to the people who currently rested their butt cheeks in them.
Esqueeze me?
I asked if I understood correctly.
My seats, with seat numbers, which I had chosen off of a screen with maybe 5 seats sold, are not valid?
Apparently, they HAD pre-sold seats the day before for the showing, and, according the night manager, the system they use is unable to issue seat numbers the day before the show, so the cashier the following day was unaware of the fact that the seats had already been sold.
Seriously?
"There is always a degree of human error".
Please. You mean to tell me that when you are pre-selling seats and you are unable to access the seat plan for the next day that it is oh so difficult to write down which seats have been sold and tape the information to the screen?
Better yet, you could print off a seating plan and fill in the sold seats manually to be inputted by the cashier the following day at the beginning of his or her shift....
Amazing....
OR you could do as promised and NOT PRE-SELL SEATS when you say you won't.
Ta-da!!!! Problem solved!
Anyfuck... how did your night manager take care of the uppity annoyed pint sized bitch infront of him? He gave her a full refund and free "Guess" Passes for another night.
Still fuming, we left to try and figure out what "Guess" Passes are.
The following week we again tried to see Batman. We are told that there are seats available but the cashier is unable to pull up the screen to tell us which ones (I ain't sitting with my nose pressed to the screen, are you?). Hmm. I have to pay first to find out, and then she wouldn't be able to issue me a refund if the seats are not to my liking.
Uh huh.
We left.
Third time lucky?
AGAIN we go to see Batman. This time there is not a soul in sight as we approach the ticket counter. The hype has died down and the people have moved on to greener pastures.....
We finally get our seats and use our Guess Passes, which we have figured out are really GUEST Passes.... who knew.
In case you are wondering Mr. Idiot, THREE attempts to see one movie at your VIP Theatre is unacceptable.
I want more Guess Passes, please and thanks.
Sincerley,
Pissed off and pint sized.
2:31 PM
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