Our manufacturing client located in The Woodlands, is seeking an Import/Export Coordinator
Category: Jobs, Work, Careers

• Work with freight forwarders, custom brokers, and international contract manufacturers to ensure shipments are made in a timely, accurate, and efficient manner
  
• Process all international documentation for import & export shipments, which may include commercial invoice, shippers export declaration, certificate of origin, shippers letter of instruction
  
• Track and expedite shipments
  
• Keep internal/external customer's informed of shipment status and provide timely response to shipment inquiries
  
• Process sales orders and purchase orders
  
• Additional projects as needed
  

• 6+ months of experience with ocean, air and ground freight.
  
• High attention to detail and ability to work in fast paced environment.
  
• Organizational skills are a must!!
  
• Some college preferred.
  

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Our Plano, TX client is seeking long term contract Cisco Call Managers
Category: Jobs, Work, Careers

• Recent experience and proficiency with Cisco Call Manager and Cisco Unity Call Manager.
  
• Experience with numerous functions including adding, deleting phones, records, and scripts, etc.
  
• Expereince with UNIX, Linux, proficiency to build servers.
  
• The ability to builds new servers and rebuilds old ones keeping the platform up to date.
  
• Handle and manipulation of CM databases on those servers
  
• Create scripts and batch file imports/exports, perhaps using PERL to do CM updates.
  
• Additional projects as needed.
  

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Receptionist/ Administrative Assistant is needed Downtown Dallas, TX
Category: Jobs, Work, Careers

• 3+ years experience in a professional services environment.
  
• Familiar with MS Word and Excel
  
• Eager and willing to learn new software programs
  
• Typing skills a must
  

• Handle switchboard with high incoming call volumes
         
• Make travel arrangements
         
• Multi-task and prioritize assignments
         
• Be personable to guests and communicate well with staff
         
• Manage tasks independently with little or no supervision
         
• Help other business units and admin assistants when needed
  

• Support assigned staff
  
• Order all office supplies including supplies requested by staff
  
• Check mail daily/ship interoffice mail daily
  
• Maintain a clean work environment
  
• Maintain kitchen and conference rooms daily
  
• Event planning.
  
• Research as needed.
  
• Editing proposals.
  
• Other administrative duties as assigned.
  
• Please be advised that professional attire is a requirement.  
  

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Our growing Dallas client is looking for a Benefits and Compensation Manager
Category: Jobs, Work, Careers

• Manages all compensation and benefit programs, policies, and procedures including, but not limited to job evaluation, salary structures for exempt and non-exempt employees, insurance (health, dental, vision, life, workers comp, short-term and long-term), and 401k plan/pension plans.
  
• Designs compensation and benefits strategies, makes recommendations, and prepares proposals for new programs.
  
• Researches new benefit plans and changes to existing ones and makes appropriate recommendations to management
  
• Reviews and approves FMLA request forms.
  
• Ensures all programs meet with legal regulations and the objectives of the company.
  
• Maintains current knowledge of laws and regulations affecting benefits and compensation programs and recommends appropriate course of action.
  
• Counsels and assists employees with compensation and/or benefit issues.
  
• Participates in local and national salary and benefit surveys. Analyzes survey results to develop salary ranges, compare and analyze existing programs, and make adjustments accordingly.
  
• Participates as a member of the Compensation Committee.
  
• Reviews all salary increase recommendations above the budgeted amount and discusses same with Chief Financial Officer.
  
• Performs other related duties as required.
  

• Five to seven years minimum Human Resources experience in the Compensation and Benefits area.
  
• Knowledge of benefit and compensation policies and legal regulations.
  
• Computer literate and be proficient with Word and Excel
  
• Knowledge of ADP and Benefits Harbor is preferred
  
• Excellent written and verbal communication skills.
  
• Able to communicate effectively with employees at all levels.
   
  

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Our Dallas, TX client is seeking a Sales Executive with previous technology experience
Category: Jobs, Work, Careers

• Generate leads for potential clients and follow up with leads who have expressed interest in product
  
• Effectively demonstrate product via internet
  
• Heavy phones to generate leads and prospects
  
• Must be a very outgoing, personable individual who is not afraid of cold calling
  
• Strong listening, negotiation, and closing skills
  
• Highly motivated, self-starter
  
• Ability to think outside the box
  
• Experience in a technology or telecommunication company is a plus
  
• At least 2 years of experience in sales with a proven track record demonstrating ability to generate leads and close on deals
  
• Bilingual in Spanish or French is a huge plus
   
  

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Our Dallas, TX client is seeking a Customer Care Manager with a technical support background
Category: Jobs, Work, Careers

• The Customer Care Manager is responsible for managing the group of technicians who interact directly with our customers. 
• This is a hands-on position that includes tracking and analyzing customer interactions and interfacing with other departments to provide feedback and improve service delivery. 
• The ideal candidate should possess a good balance of technical support and customer service management experience, strong interpersonal skills, a strong understanding of computers and networks and the knowledge of where to look for answers when they are not readily available. 
• Must be able to think quickly in pressure situations, work on tight schedules, provide concise status reports, manage several projects simultaneously and balance priorities in order to accomplish desired results.

• Ensures that trouble tickets are completed and customer needs are met within SLAs.
  
• Coordinates escalation procedures, serves as after-hours / on-call contact for emergencies, and informs corporate office and customer management of significant or critical situations in a timely manner.
  
• Serves as a liaison of corporate to manage the customer relationship, foster loyalty, improve user awareness, identify training needs and ensure the customer's continued business.
  
• Maintains a "Customer Satisfaction" program and conducts customer satisfaction surveys.
  
• Holds regular team meetings, motivates team to surpass goals, monitors activity reports, ACD logs, phone calls and trouble tickets for quality control and areas that need improvement.
  
• Develops new support processes, procedures, tools and training curriculum as needed.
  
• Supervises, encourages, and trains techs on customer service skills and troubleshooting techniques.
  
• Prepares reports for Sr. Management, disseminates information to team members, and handles any other duties or projects as assigned by Sr. Management.
  
• Scheduling of personnel shifts, holidays and on-call assignments to ensure adequate coverage.
  
• Attendance and punctuality.
  
• Fostering employee harmony and teamwork.
  
• Documenting personnel issues that may lead to counseling employees in order for them to improve their work habits, productivity, adherence to procedures and technical knowledge.
  
• Conducting periodic performance evaluations and making appropriate recommendations for additional training and development.
  
• Interviewing potential Customer Care team members.
  

• 3 to 5 years management experience in Technical Support / Customer Service
  
• 5+ years phone experience in Technical Support / Customer Service
  
• Strong background in Customer Service procedures, techniques and training
  
• Strong Communication skills (written and verbal)
  
• Proven excellence in service/support delivery and coaching, motivating, and encouraging staff
  
• Strong sense of ownership with ability to take control of difficult situations
  
• Experienced leader with exceptional work ethic, enthusiasm and a positive outlook
  
• Flexibility in availability including extended hours and/or weekends if necessary
  
• BS in CS or MIS preferred
  
• Related certifications a plus
  
• Full benefits package includes medical, dental, vision, life, disability, 401(k) and more.
   
  

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Our West Houston client is seeking a Receptionist
Category: Jobs, Work, Careers

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Office Coordinator/ Receptionist is needed in Downtown Austin, TX
Category: Jobs, Work, Careers

A company in Downtown Austin has partnered with Frontline Source Group to fill an office coordinator/receptionist position.  This is an exciting opportunity for someone with a minimum of 1 year of office experience to work in a fast paced, family oriented office.  The position will interact with several departments and also greet guests upon arrival.  The company is a professional environment with a business casual dress code.  They offer an excellent benefits package and competitive salary.

APPLY HERE
 
Responsibilities:

• Tracking appointments on the office calendar
  
• Conference room set up
  
• Maintain kitchen
  
• Order office supplies
  
• Answer phones
  
• Filing
  
• Data entry/typing
  
• Schedule travel for staff
  

Requirements:
       

• 1+ year of relevant office experience
         
• Detail oriented
         
• Customer service oriented
         
• Self directed
         
• Proficient in MS Word, Excel and Outlook
         
• Excellent communication skills (written and verbal)
  

Do You JoberTalk?

If you would like to be considered for this opportunity please visit us on the web at www.frontlinesourcegroup.com to submit your resume.

Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.

Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughoutTexas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands and in Pensacola, Florida.

Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.

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Our North Dallas client is looking for a Benefits Administrator
Category: Jobs, Work, Careers

• Coordinates the administration of corporate benefit programs such as medical and dental insurance, group life insurance, disability, 401 (k), etc. 
         
• Orients and processes new employees and works hand in hand with the Benefits Manager to organize this process 
         
• Monitors satisfactory completion of mandatory employment requirements such as I-9's and pre-employment drug screens. 
         
• Consult with and advises employees on eligibility, coverage and other matters related to benefits. 
         
• Administers FMLA for eligible employees. 
         
• Maintains benefits records and documents. 
         
• Processes exiting employees and providers required information to the employee regarding benefits, such as COBRA, HIPAA, 401 (k) notices, etc. 
         
• Reconciles and processes insurance invoices for payment. 
         
• Processes all employee status changes. 
  

• 3-5 years HR experience preferred; benefits experience in FMLA, COBRA, and Insurance Administration preferred. 
         
• Strong interpersonal skills required. 
         
• Proficiency in Microsoft Windows. 
         
• Demonstrated ability to be a team player and operate effectively in an autonomous environment. 
         
• Experience in ADP and Benefits Harbor is preferred
  

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Our Dallas client is looking for an Inside Sales Representative
Category: Jobs, Work, Careers

Our Dallas client is looking for an Inside Sales Representative.This position is temporary to possible hire.  APPLY HERE!

• The ideal candidate must be flexible, outgoing, and determined,
  
• Must possess great phone etiquette and OUTSTANDING customer service skills
  
• Must posses 2-3 years of prior business to business insides sales experience.
  
• Need to be energetic, self motivated, eager to learn and organized. 
• Prior industrial equipment sales experience is a plus.
  
• Also must have excellent computer skills.
  
• This person will be taking purchase orders from incoming phones calls and emails from clients.  As well as quoting products, status of orders, and other duties as needed.
  

Do You JoberTalk?

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.

Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughout Texas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land and The Woodlands.

Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.

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